Time and Motion Study by RAS Supply Chain Integrity

Introduction

Objective: To understand the time spent by colleagues on various activities in convenience shops.
Client: One Stop, a large chain of convenience shops across the UK.
Scope: Activities ranging from counter and shopfloor sales to receiving deliveries, stock put away, PI counts, and other store-related tasks.

Methodology

Time and Motion Study: RAS Supply Chain Integrity (RAS SCI) monitored every activity by the millisecond.
Data Collection: Comprehensive data pool highlighting average times for each type of transaction.
Tools Used: Advanced monitoring tools and software to ensure precise data collection.

Activities Monitored

Counter Sales: Time taken to process customer transactions at the counter.
Shopfloor Sales: Interaction with customers and assistance provided on the shopfloor.
Receiving Deliveries: Time spent on receiving and checking deliveries.
Stock Put Away: Time taken to put away stock in the appropriate locations.
PI Counts: Periodic inventory counts and stock checks.
Other Store Activities: Miscellaneous tasks such as cleaning, organising, and administrative duties.

Findings

Average Times: Detailed breakdown of average times for each activity.
Efficiency Insights: Identification of time-consuming tasks and potential areas for improvement.
Cost Allocation: One Stop was able to allocate costs to each store based on the time spent on various activities.

Benefits

Improved Efficiency: Identification of bottlenecks and time-consuming tasks allowed for process improvements.
Cost Management: Accurate allocation of costs based on activity times helped in better financial planning.
Resource Optimisation: Better understanding of time distribution enabled optimal staffing and resource allocation.
Enhanced Productivity: Streamlined processes and reduced time wastage led to increased productivity.
Data-Driven Decisions: Reliable data provided a solid foundation for making informed business decisions.

Conclusion

Impact on One Stop: Significant improvements in operational efficiency and cost management.
Future Applications: Potential for applying similar studies to other areas of the business for continuous improvement.